Lynk & Co launches new brand dedicated to after-sale services

Shanghai (Gasgoo)- At the Co Fans Party closed on November 18, Lynk & Co officially introduced its after-sales service brand – Lingyue (translating to "Lynk Joy"). This initiative is grounded in a freshly upgraded service system that aims to bring transparency and efficiency to the forefront of the user experience.

Photo credit: Lynk & Co

The new brand adopts a multidimensional presentation to render services more transparent, enabling users to trace aspects such as vehicle health, software upgrades, and hardware replacements throughout their entire usage journey. The Lynk & Co app serves as a gateway for users to access service details, pricing, progress, and real-time tracking of service trajectories.

In addition, Lynk & Co leverages digital technologies to enhance the efficiency of its services. Using intelligent diagnostic information, maintenance personnel can proactively formulate repair plans or push Over-The-Air (OTA) upgrade packages. The automaker has also established a global supply chain system involving top-tier suppliers like Bosch, Shell, and BorgWarner, along with seven major cloud warehousing and logistics networks, so as to shorten waiting times for part deliveries.

To address urgent situations, Lynk & Co offers 24/7 emergency assistance services, establishing contact with users within 10 seconds. The support includes providing first aid guidance, assisting in dialing emergency services (120), and aiding in reporting cases to the police. By blending online and offline dealer touchpoints, Lynk & Co has crafted a three-dimensional service system, ensuring users can effortlessly access the required services.

Lynk & Co  said in this innovative service framework, it not only heightens the quality of after-sales services through transparency and efficiency but also establishes a direct channel for bidirectional communication with users. This transformation promises an improved user experience, fostering a closer bond between the brand and its users.