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Car consumer complaints in China rise 35 percent
Shanghai. March 6 (Gasgoo.com) – Total counts of automobile consumer complaints in 2007 rose 35 percent compared to one year earlier, according the latest survey made by China Association for Quality.
About 63 percent of consumer complaints are tied to product quality and 37 percent are related to after-market services, the survey finds.
The organizers of the survey, China Association for Quality and Automotive Engineering Institute of Tsinghua University, have collected a total of 4,900 valid complaint letters from over thirty provinces, autonomous regions and municipalities across the nation.
The vast majority of car models made by dozens of Chinese automakers are included in these complaints.
Among complaints related to automobile quality, 24 percent cases are related to engine; 24 percent related to transmission system; 10 percent are related to braking system and 42 percent are tied to clutch, turning system, axles, suspension system, and tire and car accessories.
Complaints related to after-market services include dissatisfactions about unskilled service personnel, service charges, service attitude, and availability of parts supplies.
The survey also finds that compact cars receive most complaints, middle and high-end sedans receive less complaints and imported vehicles receive the least amount of complaints.
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